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  • Control Panel Manuals
  • Movie Tutorials

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Submit a Ticket

Submit a new ticket.
(Sales/Billing/Support)
   
NOTE: Website Update Requests (other then current projects) should submit a ticket to the sales desk.
 
   
Online Project Manager System
This is for current projects where customers submit communications regarding an ongoing project. If you have a OPM login, submit communications in our OPM.

(Otherwise Submit a Ticket Above)

 
   
Register
Customers can register a new account to submit new or view existing tickets for ongoing issue tracking.
 
   
Knowledgebase
Search support articles and find answers to frequently asked questions.
 
   
Troubleshooter
Use troubleshooter wizards to diagnose and resolve common problems.
 
   
News
View news articles about our company, network news and manage subscriptions.
   

 

Current Network Status:

Toronto Hsphere Network:
 All systems are functioning normally.
Miami Hsphere Network:
 All systems are functioning normally.
Toronto MVC Cloud:
 All systems are functioning normally.

New Ways To Obtain Support:

07/26/2010: New merged Support Centre website, MyWebHostSupport.com, built and implemented for Miditech.com (our small business division) and AtomicNorth.com (our corporate division).

- Our new trouble ticket system is now operational. To request support please use the Submit A Ticket link on the left of this page. Customers can register for a ticket system account, or just submit tickets when needed. You should receive an autoresponse informing you of a ticket ID number.

- A new Knowledgebase and Troubleshooter is being added to our new support centre site. We will be adding more articles and troubleshooters and build this resource over time.

- News & News Subcriptions. Customers can now keep up to date on news with our company, including network news. If customers wish to do so they can also subscribe to the news feeds.

 

Hsphere Control Panel Manuals
 
Plesk Control Panel Manual
HSPHERE 3.1: Online Manual (Dallas Data Center)
 
HSPHERE 3.2: Online Manual (Miami Data Center)    
 
Click the Movie Tutorial Tab above for Flash Videos of the most common control panel tasks for Hsphere and Plesk!
 
Miva Merchant 5 Manual    
   

 

 


H-SPHERE
CONTROL PANEL
FLASH TUTORIALS
 

Plesk 9 Control Panel Flash Tutorials
     

(close movie page to return to this page)

Email & Webmail Topics:
Video
Creating a POP email account
Video
Creating an autoresponder
Video
Creating a mail forwarder (redirect)
Video
Creating an email alias
Video
Changing your email password
Video
Using Webmail
Video
Creating a mailing list
Video
Modifying your AntiSpam settings
Control Panel Topics:
Video
Changing your control panel & FTP password
Video
Changing your hosting plan & billing period
Video
Changing your control panel language
Video
Creating & transferring a domain
Video
Deleting a domain
Video
Creating a subdomain
Video
Creating a domain pointer (alias)
Video
Using File Manager (WebShell4)
Video
Managing Front Extensions
Video
Creating custom error pages
Video
Redirecting a URL
Video
Creating FTP subaccounts
MySQL Database Topics:
Video
Creating a MySQL database
Video
Managing a MySQL database using PHPMyAdmin
Other Topics:
Video
Using Webalizer (website visitor stats)
Video
Using EasyApps
Video
Editing your contact information
Video
Installing an SSL Certificate
Video
Password protecting a directory
Video
Changing your billing profile contact information
Video
Switching PHP versions
Video
Changing platforms

 

 

 

 

(close movie page to return to this page)

Plesk End User Topics:
Video
Creating a POP email account
Video
Creating an autoresponder
Video
Creating a mail forwarder (redirect)
Video
Creating an email alias
Video
Creating custom error pages
Video
Creating a mailing list
Video
Password protecting a directory
Video
Creating a database
Video
Managing a MySQL database with PHPMyAdmin
Video
Managing your files with File Manager
Video
Setting up a web user
Video
Changing your passwords
Video
Installing an SSL Certificate
Video
Using Crontab
Video
Creating a subdomain
Video
Installing Web Applications
Video
Creating a custom button
Video
Using spam filters
Video
Monitoring site resources & statistics
Plesk Reseller Topics:
Video
Creating templates (hosting plans)
Video
Creating a new hosting account
Video
Modifying a hosting account
Video
Suspending a hosting account
Video
Deleting a hosting account
Video
Creating a domain user
Video
Creating a web user
Video
Managing your DNS zones
Video
Changing a customer's Plesk control panel passwords
Video
Creating a domain pointer
Video
Creating a domain alias
Video
Generating a hosting account report
Video
Adding your logo to the control panel & changing skins
Video
Changing the skeleton file
Video
Editing your company profile & password
Video
Creating a subdomain
Video
Creating a custom button
Video
Installing Web Applications
Plesk Mail Topics:
Video
Creating a POP email account
Video
Creating an autoresponder
Video
Creating a mail forwarder (redirect)
Video
Creating an email alias
Video
Creating an email alias
Video
Using spam filters
Video
Changing your email password
Video
Creating a an email autoresponder
Video
Creating a mail forward (redirect)
Video
Changing your control panel skin
Email Client Setup Topics:
Video
Creating an email account in Outlook Express
Video
Creating an email account in Outlook 2003
Video
Creating an email account in Outlook 2007
Video
Creating an email account in Netscape Communicator
Video
Creating an email account in Eudora
Video
Creating an email account in IncrediMail
Video
Creating an email account in Pegasus
Video
Creating an email account in Thunderbird
Webmail Horde Topics:
Video

Logging in to Horde

Video
Changing your email password
Video
Creating a mail forwarder
Video
Creating an email autoresponder
Video
Using BoxTrapper
Video
Creating an email filter
Video
Composing a new email message
Video
Reading a new email message
Video
Managing your address book
Video
Creating folders
Video
Editing your profile
Video
Using filters
Video
Managing your calendar
Video
Configuring global options
WordPress Topics:
Video
Installing WordPress
Video
Editing your profile and changing your password
Video
Managing categories
Video
Writing a new post
Video
Writing a comment
Video
Managing users
Video
Configuring options
Video
Managing pages
Video
Modifying your header
Video
Managing plugins
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